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FREQUENTLY ASKED QUESTIONS

BILLING
Payments Methods – We accept VISA, Mastercard, American Express and Discover debit and credit cards via PayPal.

Sales Tax – California sales tax (7.25%) will be applied to orders shipped to California, regardless of billing address.

Checkout Problems – Please make sure that the billing address entered on the checkout page matches that of your credit card statement. If that address differs, you order may not be successfully processed. If you continue to have errors and are using PayPal, please consider using a credit card instead. If you are unsure whether your order went through, check your e-mail to see if you received a receipt. If not, please contact us and we will look into the issue for you.

PROCESSING
Processing and Printing – Due to our items being custom and printed on demand, please allow 2-4 business days for order processing and 3 additional business for printing. We are a small online stationery boutique and we do not carry inventory on hand.

Packaging and Shipping – Once the prints are completed, they will be packed and shipped. Please allow 3-5 business days for your brandlunch merch to be delivered. If you ordered multiple items, your items may be shipped in separate packages.

SHIPPING & TRACKING
Order Status – We process orders multiple times throughout the day (Monday through Friday), excluding holidays.

Successfully placed orders receive an e-mail receipt with your order details. If you do not receive this item, please check your SPAM folder or contact us for confirmation.

If you need to modify your order, please contact us immediately via e-mail. We will not be able to make changes to your order after your order has shipped. Orders cannot be canceled once they are placed.

PO Boxes & APO Addresses – We ARE able to ship to PO Boxes and APO addresses using our $7.00 Flat Rate shipping method. Please make sure to select this shipping method and enter all the details needed to deliver the item(s) using this method (box number, military routing information, etc.).

Tracking Your Order – Once your order has been shipped, you will receive an e-mail with your tracking information. Your tracking information can also be found by logging into your account and clicking the “Orders” tab.

RETURNS

We want to make sure that every one of our customers are satisfied and happy. Because our items are printed goods, we cannot offer refunds, however, we are more than happy to replace any items that are damaged or defaulted. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at brandlunchbrand@gmail.com and send your item to: Truth Branding Agency, 700 Van Ness Ave., Fresno, CA, 93721, United States.

Shipping
To return your product, you should mail your product to: Truth Branding Agency, 700 Van Ness Ave., Fresno, CA, 93721, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $65, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.